This sprawling resort’s got lots to keep you busy. what a lovely hotel as we went into the lobby. Would fully recommend this place to anyone. I forgot to mention there is a curtain that pulls across to divide the bedroom and bathroom Royalton Riviera Cancun Resort & Spa: Diamond Club upgrade - Questionable? Review tags are currently only available for English language reviews. Ask stephb168 about Royalton Riviera Cancun Resort & Spa. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. Our room was spacious and modern. Royalton Riviera Cancun Hideaway Section (Diamond Service) Swim Up Room 3110. As of Jan 15, 2021, prices found for a 1-night stay for 2 adults at Royalton CHIC Suites Cancun Resort & Spa Adults Only - All Inclusive on Feb 1, 2021 start from $252, excluding taxes and fees. The Hideaway at Royalton Riviera Cancun is an adults-only, all-inclusive experience with 343 beautifully decorated luxury rooms and … Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. There was a lot wildlife around the hotel due to its location in the mangroves; however, this did not bother us. The tv does not work half the time to order and calling took a good few tries. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 weeks @ diamond club. Hideaway at Royalton Riviera Cancun is ranked #104 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent. Royalton Riviera Cancun ... Diamond Club. And the hairdryer was so powerful which was a dream with my mountains of hair!In my opinion the minibar was poor - it had a basic supply of two beers, three soft drinks, two bottles of water and one small packet of crisps for the three of us. Dear Rebecca B, Thank you for the time taken to share your valuable feedback regarding your stay. $235 per night (Latest starting price … Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Room types may vary. Dear Wendy L, We truly appreciate the time taken to share your review on trip advisor. Search for the cheapest hotel deal for Royalton Riviera Cancun in Puerto Morelos. Royalton Riviera Cancun ... Diamond Club Luxury Family Suite 1 King Bed and comfortable double sofa bed with a sliding door between sofa bed and main guestroom area for more privacy. We stayed in diamond club travelling with family including 2 children. He literally made our holiday. Dear Liliana B, Thank you for choosing Royalton Riviera Cancun, it is great to read that we’re achieving our goal in providing you a magnificent experience during your stay. Upgrade to Diamond Club… We are pleased to know that you had a dream honeymoon with us and that all our facilities and service met your expectations. What about the inconvenience we had with no upgrade offered or anything come to that, place was like an ice rink of water, extremely dangerous.Pools were nice but swim up bars all close at 5pm, I didn't wish to go and eat at 6pm and was enjoying late evening sun in pool but no drinks available.The Beach: what a shame, no one has lied about the seaweed on or in the sea, was not swimmable unless you like swimming with a ton of seaweed pulling you down.The Casino: Female Croupiers all miserable and on 2 occasions one of the ladies with long hair think called Alaina almost threw the cards at the players because she made an error and had to pay out after manager over-ruled her. With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). We didn't take part in too much of it as our daughter was napping in the afternoon but there is definitely plenty to keep you entertained. Every request seemed like a chore. In the end we found change for him but I mean seriously, what taxi doesn't carry change and why wouldn't they have told us that at the hotel when we were talking with the manager? We traveled during Halloween and the hotel offered a fun haunted house. Dear Gaztoovey1969Congratulations! One of ours was useless and the other was good and friendly but a request...How this resort is getting 5 star ratings is beyond me. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. Everyone works so hard to keep you happy and yes you have to tip a few times but they deserve it for all they do. Watch out the mozzies as you will get bitten but didn’t ruin the holiday at all!!!! Also the room was not very clear - I used a towel once that was dirty - and you had to ask to change the sheets every day. We would like to thank you for choosing Royalton Riviera Cancun as your all-inclusive vacation Resort.Luxury RegardsFrancisco JorgeGeneral Director. Food around the pool was also amazing. The Gourmet Marche was very good with unlimited choice, some waiters were very attentive some it seemed were tired and just going through the motions.Food was always luke warm but by all accounts its only the British who like their food hot. Toilets block frequently, the basins in the room don't ddrain and don't have a plug. The only saving grace was the food. At Hideaway at Royalton Riviera Cancun Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. Dear 478mshThank you very much for sharing your opinion on TripAdvisor, we are very happy to know that you and your family enjoyed a great experience at Royalton Riviera Cancun and enjoyed our facilities, restaurants and food. This price is based on the lowest nightly price … Room service is extremely hit and miss. The coffee shop is not good at all. There was a bit of a seaweed issue before we arrived but it was not bad during our stay. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Royalton Riviera Cancun. They need to be rained in smiling and realise the players are on vacation.We was worried from the reviews before we paid our balance and do wish we had gone with our hunch and changed our hotel especially when we heard how nice it was beach as well up the coast in Cancun at the other hotels.Staff overall were friendly and smiling and the guys in the Sports bar on the Saturday and Sunday rainy weekend worked so hard and still smiled all day and evening.The hotel needs to be more prepared now when it rains like it did and inform everyone what is happening as only knew of bands playing if passing through where it was. We chose the diamond club mainly for the battler facility but it was a total disaster - the various battlers we had were unhelpful and disappeared. Snack in the room are non-existent. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. Oscar, our teppanyaki chef, was the best that we have seen, he put on a great...We stayed here for two weeks in September in a swim up room in the Diamond Club. Relax by the private Diamond Club™ beach area at Royalton White Sands and Royalton Blue Waters, enjoy preferential reservations at Royalton Riviera Cancun’s famous gourmet restaurants and take advantage of premium room locations with ocean views or swim-out pools at Hideaway at Royalton … The hotel is very nice and the food was fantastic. Is there room for improvement? - Check out Tripadvisor members' 13,370 candid photos and videos. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Bliss. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,315 traveller reviews, 13,510 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. I tried everything but in all I probably had about 40 bites. Booked our own private transfer which was waiting after we arrived at the ever chaotic Cancun airport. That said the girls who work there were great. Our favourite part of the holiday was relaxing at the pool. Stay in a Diamond Club TM room and receive $600 in resort credits. It also meant that when diamond or hideaway pools were closed they shut one of the other pools for the regular guests to be used exclusively by those guests. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. Not a big deal, just didn't appreciate being lied to. The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. Please see our partners for more details. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. We stayed here for two weeks in September in a swim up room in the Diamond Club. Book your next vacation to the Caribbean, Mexico, Bahamas or Central America with CheapCaribbean.com. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. Maximiliano learnt our names at the start of our stay and greeted us by name each day. We ate between 6-7pm and the longest we had to wait was 10 minutes.Room service for breakfast was great, however dinner was awful! We hope you can give us a chance to reinstate your trust in our services. This sprawling resort’s got lots to keep you busy. I had one of the best vacation with my family @ Royalton.P.S. Ample towels for everyone too.Nibbles was for poolside food - nachos, burgers, chips etc. Not having a sit down breakfast place is super disappointing. The staff are extremely good to be fair, polite and friendly mostly. There were plenty of activities. The butlers are a complete waste. We traveled with 16 guests. Romancing The Beach 21,795 views Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. To give you an idea, we spent around £10-15 a day on tips, and left extra for housekeeping a few times during our stay. Massive rip off. Are there things that you wanted to see changed? No one came outside to sit in the whole time we were there which showed they were seating people inside.Taj - massively disappointed - limited menu, lukewarm food and poor quality chicken. It was not high pressured. They just can't seem to get anything right. Was good food but not much left past 3pm despite advertising they’re open til 5pm. Our favourite restaurants were Grazie and Taj - the food was delicious and refined not just all you can eat style food. LopeZAlfonso, Manager at Royalton Riviera Cancun Resort & Spa, responded to this review. No walking allowed to leave the property. No fighting for sunbeds which was a dream compared to Europe! Rooms are so good and spacious. Tour of room 5409 at the Royalton Riviera resort in Cancun Mexico. Thank you for your recent post on TripAdvisor. It was our first visit to Mexico and we were not disappointed. The check in process was easy. One of the workers grabbed my daughters arm in fun (17 years old). Yes. Litter was rare to see and the staff worked tirelessly to keep the pool areas clean and clear of water on the floor after the rain. Weather was great too, only had 1 rainy day! With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). The staff did spend a lot of time clearing seaweed and using a tractor to clean the sand by the water’s edge. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. Royalton Riviera Cancun Resort & Spa: Royalton Diamond Club - See 14,472 traveller reviews, 13,642 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. All in all it was a fantastic week and we will defiantly be returning soon. Just if this is important to you! This increases privacy and security. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Book your next vacation to the Caribbean, Mexico, Bahamas or Central America with CheapCaribbean.com. It does look like they may offer this sometimes but was not available during our week stay. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. Of course nothing happened and they treated us as liars. How this resort is getting 5 star ratings is beyond me. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club.Our butler Ramiro was FANTASTIC. We would be more than honored if you could give us a second chance to change your perspective regarding our services. Oct 2018 - Duration: 8:07. We hope that you will soon visit Royalton Riviera Cancun again in the not distant future.Luxury RegardsAlfonso LopezGeneral Manager. Room service is extremely hit and miss. Find the best deals on resorts, all inclusive packages, and cheap vacation packages. The mini bar was refilled daily and the room was kept very clean. The premium level of service at Royalton features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. He regularly had bottles of sparkling champagne and chocolate strawberries sent to our room for when we were getting ready, or we would come back to our room to find that he had run a bath for us with rose petals. We will be looking for you on your next visit to our Resort in the near future.Luxury RegardsAlfonso LopezGeneral Manager, A long, honest review...We’ve been home (in the UK) for two weeks and still miss this amazing hotel...We were a party of three - two adults and a ten year old. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. The selection of sweets is not good. Royalton Riviera Cancun Resort & Spa: DIamond club- all inclusive - See 14,534 traveller reviews, 13,669 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Diamond Club members have their own lounge and can have their butler make restaurant reservations, which might make it a worthwhile option as the a … The grounds were safe. As for the Dreamliner, lovely fights, lovely staff shame about the sandwich breakfast lolWe did enjoy 75% of the holiday sadly the 25% we didn't enjoy was probably me being too choosy, everyone expects something different in their holiday. A huge thank you to both of them. Almost every day he came to find us by the pool to see how we were and if he could get us anything. I would have expected this to be offered especially with diamond club. The main thing that let the hotel down was the large amount of seaweed. It is one of our main goals to provide a memorable vacation to all of our guests. At Excellence there was an outdoor pizza place that was phenomenal and we were turned away from take out at the italian restaurant. Carlos Lopez who is one of the waiters based at the infinity pool is excellent. With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). It was filled up daily but not if you don’t use it (if you want a stash I’d hide some! No travel adaptors are required as everything is charged by USB, including 2 ports in the safety deposit box. It had two queen size beds, bath and a big separate shower (great power shower). You can book them onsite. Payments made by partners impact the order of prices displayed. It also caused a real divide between diamond/hideaway and regular royalton guests. - Check out Tripadvisor members' 13,370 candid photos and videos. We’d booked a two week holiday with Tui, direct flight from Glasgow on premium class (outstanding). The bar on the beach had the best service with “Alex”. ... Diamond Club. We knew that seaweed has been a problem for the resorts this year and that the hotel can do nothing about it. We only saw one guy with a rake once. My husband and I visited for our honeymoon. Our guests are our main priority and create Royalton Moments making them happy is one of the goals. Dear TheodorosG1984,We would like to thank you for your valuable feedback. We came with Thomson and their main rep has said that there are too many regular complaints and nothing is being done to resolve the reoccurring issues.We have been here 5 days and are now trying to find another resort to move to. Check in was great (after the horror stories on here I was dreading it!) Oscar, our teppanyaki chef, was the best that we have seen, he put on a great... We stayed here for two weeks in September in a swim up room in the Diamond Club. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, jorgef576, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The hotel is very nice and the food was fantastic. Check prices, photos and reviews. Review tags are currently only available for English language reviews. Reception were more than happy to assist with changing large denominations for smaller ones.I booked into the spa and it was soooo luxurious and relaxing. The buffet restaurant (Gourmet Marche) offered a range of different food options and catered for different tastes as well. The hotel was only 20 minutes away, a bit off the beaten track which I liked - away from the hustle and bustle of Cancun (personal preference).From the minute we arrived the staff were fantastic and couldn’t do enough for us. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,267 traveller reviews, 13,446 candid photos, and great deals for Puerto Morelos, Mexico, at … He was so great with us and had victoria help us move rooms and make our stay that bit more special. A quick review of them:-Hunters steak house - this was our favourite - decor amazing, food unbelievable - yummy fillet steak!Grazia Italian - delicious! We enjoyed chatting to him and he went the extra mile to make our holiday amazing. First impressions were WOW! The maids were good in the morning to clean the room but after that our room never got touched. He literally made our holiday. We asked for medical attention, but could not find anyone to assist us. Royalton Riviera Cancun Diamond Club Rooms ULTIMATE VACATIONS Description, Review & Personal Photos of the Diamond Club Rooms & Amenities in the All-Ages Section & the Adult-Only Hideaway Section at Royalton Riviera Cancun … I read carefully your comment and noted that you found our service to be below your standards. Royalton Riviera Cancun Resort & Spa: Diamond Club is not worth it - See 14,640 traveler reviews, 13,786 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. This hotel is in a remote location (not in the hotel zone). This was a great place to entertain a big group of friends. Our room was lovely and had all the amenities you would expect. On arriving we were in a beautiful room however it faced away from the sea, my husband mentioned this to Gilberto at hideaway guest services and he upgraded out room free of charge and our entire stay to diamond services as a compliment. Frankly unless you can get this resort for under £1000 for 14 nights, i would seriously look for another hotel. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Royalton White Sands Resort Royalton White Sands - Montego Bay All Inclusive - Montego Bay, Jamaica ... With Diamond Club™, you'll receive the following upgrades: You now only get one in room bottle of alcohol per stay and the selection is not great. This is probably from the natural elements in the air creating damage. Romantically decorated … It was like pulling teeth to get a bag of chips. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Oscar, our teppanyaki chef, was the best that we have seen, he put on a great show for us and we had a great evening. Be sure all your complaints are addressed that everything will be in order on your next visit. The service was good. We were told it was only 40 minutes and it was 2.5 hours. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club… ... Royalton Riviera Cancun - All Inclusive Riviera Maya - Call us Toll Free at 1 (888) 774 0040 or (305) 774 0040. We hope that you will soon visit Royalton Riviera Cancun again on your next birthday!Luxury RegardsAlfonso LopezGeneral Manager, This is the version of our website addressed to speakers of English in the United States. - See 14,267 traveller reviews, 13,446 candid photos, and great deals for Royalton Riviera Cancun Resort & … We will be waiting again in your home away from home.Luxury RegardsAlfonso LopezGeneral Manager, We have just returned from our trip to the Royalton, what a holiday it has been! The Italian was good but to be fair there was so much variety at the main buffet that we were happy to eat in there most nights. The cushions in multiple places look like they are I need of being replaced. But very warm as no air con and can be bothered with mosquitoes.Zen teppanyaki - the show cooking was fantastic - we were lucky to get a booking (go a bit before 3pm to queue) and was well worth it.Sports bar - burgers and chicken - simple food but delicious in a pub environment.Agave Mexican - our least favourite - menu choice wasn’t great and service really poor - we were seated outside and told there’d be an hour’s wait for inside despite it being two thirds empty. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The staff were always busy around the buildings. We enjoyed the range of food available and the choice of restaurants. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,669 traveller reviews, 13,802 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. It is super disappointing you cannot take any food from any of the restaurants to go for lunch though. - taxi service is a massive rip off. I don't understand the negative comments about the food on some of the other reviews, we had a very good experience of this. The guest service's has completely missed the point of the meaning of the word "service". He literally made our holiday. Im sure they will get it right for next year and I definitely will not go to a hotel unlwess its been open for a year or 2. And last but not least we had a very unfortunate incident in the Italian restaurant where the waitress lied on us saying that we had to buy a bottle of wine in that restaurant as it was mandatory. The food was good and all dietry requirements were catered for. We’d definitely want to have you back at any of our Royalton resorts!Luxury RegardsFrancisco JorgeGeneral Director. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at Royalton Riviera Cancun that suits you best. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,533 traveller reviews, 13,669 candid photos, and great deals for Royalton Riviera Cancun Resort & … But for the price we paid there are far superior resorts out there. It was raining a bit during our stay and our balcony didn’t have a roof over it so it was a nightmare getting things dried But no major issue! Please see our partners for more details. The food at Royalton Riviera is above average for an all-inclusive. Be sure they will be motivated even more and thank you for your feedback, your opinion is very valuable to improve our service. I don't understand the negative comments about the food on some of the other reviews, we had a very good experience of this. Went once and didn’t go back.The restaurants (other than the buffet) are first come first served outwith Diamond Club / Hideaway, but we didn’t find this a problem. I would have expected this to be offered especially with diamond club. Vacation in Cancun and specifically @Royalton is worth it ....not only the money, but your time and your experience as well. Once again, thank you for your preference.Luxury RegardsAlfonso LopezGeneral Manager. Obviously we were fine as had diamond club but would have been really pissed if we hadn't. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,360 traveller reviews, 13,551 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Get drink service in the UK it would be delighted to have you back at any of our addressed. 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