API documentation of Boldchat web service. Bold360 is a customer engagement and AI software that's the industry’s most tightly integrated live agent & chatbot solution. Bring the conversation to new digital channels including live chat, chatbots, messaging, and your mobile app – all in over 40 languages. Please check your email. BoldChat provides all the essential customization options Targeted Chat – a very useful feature for optimsing the work-flow for your support team that is offered by the app Chat Ratings – a feature to let the customers rate their experience with your support agent that is available with the app, by way of a post-chat survey functionality Note: The BoldChat web client is meant to be an alternative to the desktop Operator Client, not a full replacement. For more information on these changes, see About the new sign-in process in BoldChat. Please note that due to the increased demand for remote-work solutions, some wait times may be longer than normal. Call us and provide the ticket number below: Copyright © 2020 LogMeIn, Inc. All Rights Reserved, Automatic chat distribution/load balancing. Privacy Policy Count on Bold360 to help you improve your customer experience (CX), increase conversions, and stand out from the competition — all … To sign in with your email address and password, do the following (for clients running version 15.2.6 or later): Start the BoldChat Operator client. The LoginActivityInfo class encapsulates historical information about a login event or session. Terms and Conditions Without it, we would not have contact with customers online. We'll use your email address to have your information ready when you call. We would like to show you a description here but the site won’t allow us. | Bold360’s Voices Dashboard continuously captures key insights and tells you where to optimize. Meet your customers where they want to engage. This video shows BoldChat's integration with Rescue, which allows helpdesk and customer service agents to seamlessly transition from a chat to a remote support session. Welcome to the Bold360 Developer Center. ; Data Extraction The Data Extraction JSON REST API calls provide a web service for retrieving customer data from your account. Byte chatStatusType The chat status. Chatbots with Natural Language Processing are ready 24/7 to handle routine queries. Security & Privacy. In larger settings, the web client is useful for chat operators who only need to login to take live chats from visitors. Learn more and request a demo! BoldChat Enterprise Suite – A leading edge top-level chat solution. | The web application provides core functionality, including the tools you need to manage chats, visits, canned messages, alerts, and operators. Each LoginActivityInfo instance has a creation time and, if completed, an end time. BoldChat lets you reach out online to current or potential members the moment they need you – and they have several products to choose from: BoldChat Pro – Go beyond the basics with one of our most popular products. Forrester: Build Competitive Advantage Through Customer Engagement and AI, Aberdeen Report: AI in the Contact Center, Aligning AI for Your Customer’s Best Experience. No more long holds or time wasted looking for answers. Get the reports and analytics you need to drive better results. Searching internal systems and submitting tickets wastes time. From an integrated work queue, customer support executives can interact with website visitors through live chat, Twitter, email, and SMS texts. The web client is available at https://web.boldchat.com, with additional administrative features at https://setup.boldchat.com. Bold360 and BoldChat Developer Center. Important: All Bold360 Agent API methods are applicable to BoldChat unless noted otherwise. The web-based client is meant to be an alternative to the desktop desktop Operator Client, not a full replacement. BoldChat is provider of live chat services that can be used by businesses of all sizes It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more. The BoldChat web-based application, often called the web client, provides flexibility in non-Windows environments. Bold360 is a one-stop-shop for omni-channel engagement, including channels using web browsers, mobile apps, social media, email, messaging, remote access, and co-browsing. The Bold360 Agent API is a tool for retrieving information related to your Bold360 account and based on that information, recreate most of the functionality that Bold360 offers. Choose the BoldChat live chat software pricing plan that fits your business and your website. Try now, chat for free! Contacting support shouldn’t be painful for customers or agents. Login > Peak Concurrent Login Summary - This report returns the peak number of active operators per day and is available only for BoldChat Enterprise Web Workspace - Improvements and fixes Fixed an issue in the Operator Client that caused incorrect data to be reported on the Dashboard for chats moved between folders Most chat set-up and customization features are available in the web-based client, allowing organizations with smaller chat-only environments to do everything online. API documentation of Boldchat web service. Copyright © 2003-2020 LogMeIn, Inc. All rights reserved. The downloadable client should be used by administrators and BoldChat agents using a PC. BoldChat Premier – Our most dynamic live chat offering. Customer experience can make or break your business. However, some functionality such as administrative tasks, setup, reporting and customization must be configured or accessed from the desktop application. An email with the subject "Reset BoldChat Password" has been sent to you. The Boldchat and Bold360 systems are our sole method of communicating through the live chats and emails. Web.com has also put BoldChat’s robust reporting capabilities to work. Chat & Messaging. AI-powered engagement for your customers, contact centers, and employees. 0 - None; 1 - Last page was the pre-chat form; 2 - Last page was the chat page; 3 - The pre-chat form was closed; 5 - Last page was the post-chat form; 6 - The post-chat form was submitted; 7 - The chat was unavailable; 8 - An unavailable email was sent; 10 - The chat was blocked; 11 - The chat was unavailable because of the ACD queue size LiveChat - premium live chat software for business. So, it allows us to handle customers issues and questions without them having to call our service phone number. By comparing available chat agent hours with chat acceptance rates and sales over time, they were able to identify which chat strategies were working best and optimize coverage by hour and day of the week. Forgot Password If you wish to wait for a representative, enter your email address below so we can have your info ready when you call. When challenges are complex, human agents pick up right where the bot left off. ; Workflow Management Workflow management facilitates integration of Bold360 with environments that manage agent provisioning, work assignment and routing, such as telephony, … The BoldChat web-based application, often called the web client, provides flexibility in non-Windows environments. Over 30 000 companies from 150 countries use LiveChat. This download has been verified to NOT contain any viruses, adware, spyware, or malware. The Bold360 Suite integrates live-agent and AI chatbot solutions. If prompted to Run or Save after clicking the link below, choose "Run" to download and install. Leave a Message. API Quick Starts These examples help you get started with the Bold360 Restful API. Website buyers need help choosing products and services. The web application provides core functionality, including the tools needed to manage chats, visits, canned messages, alerts and operators. Online Help System; Login. BoldChat Pro includes a rules-based proactive chat engine to help websites drive more conversions and conversations. Bring AI-powered chatbots and AI-supported agents together in harmony. Agents outside the contact center also need quick access to knowledge. Deliver better results with every customer engagement, Increase efficiency and reduce costs with AI and human harmony, Remove barriers to conversion in real-time, Arm all of your customer-facing employees with information they trust, Take the work out of work with automated internal support. Class LoginActivityInfo The LoginActivityInfo class encapsulates historical information about a login event or session. In the age of the customer, it’s important to engage with your customers quickly, effectively, and on their terms. Let your customers tell you how to improve their journey without even asking them. 000 companies from 150 countries use LiveChat Run '' boldchat web login download and install canned messages, and! Includes a rules-based proactive chat engine to help websites drive more conversions and conversations additional administrative features at:... Choose `` Run '' to download and install, spyware, or malware LogMeIn, All! 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