1.70 /5. Review of deposit protection service. The customer service people are awful, incompetent and really don't have a clue about anything. Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. Agent / Landlord. I don't believe they are crooks and don't believe they favour tenants or landlords, I simply believe that this is an example of outrageous incompetency from a directional and operational perspective. Called for a decision told to call back in a week after a decision was due to be made still nothing. Look like they don't wanna give back your money. Join the 296 people who’ve already reviewed Deposit Protection Service. It takes more than 2 years proces just to finalized the dispute. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Join the 252 people who’ve already reviewed Deposit Protection Scheme. I honestly can't fathom how they are still trading and are trusted to secure people's funds. 100 Reviews | 1.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Coupons Coupons. Review Latest Reports. Share. They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. The penalty is likely to be between 1-3 times the amount of deposit paid. In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! Advanced Search. He then repeated the same statement, even though he himself said he had no idea how to work tech, I think because I'm a young woman he thought that I too was incapable, an absolute joke. DPS doing a great job of this. Deposit protection schemes are not applicable to any deposits paid before the signing of a rental agreement – although such preliminary deposits are later incorporated into the scheme. Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. There must be better options out there for landlords and tenants.No ability to upload photos and videos. The customer service people are awful, incompetent and really don't have a clue about anything. I called up and the man on the phone was SO condescending, kept telling me how to condense a file and told me all I can do is send that over when I kept reiterating to him that yes I already had done that and in its current state the zip was too large and couldn't be condensed. Your experience can help others make better choices. Poor. Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. Protection schemes are also not required when landlords are living in the same property as the tenant. Since the tenancy deposit protection regulations came into force in April 2007 I have done quite a few blog entries on this subject, and there have been many comments from landlords and tenants.Some of these have been highly critical of the company running the custodial scheme, The Deposit Protection Service (DPS). Estimated Money Consumers Saved since 1997: $15,765,080,261.01. He then repeated the same statement, even though he himself said he had no idea how to work tech, I think because I'm a young woman he thought that I too was incapable, an absolute joke. Reply. Disgusting, they gave my tennant her deposit back, she caused caused electrical damage throughout my property and the rest. They ask that you mail CDs to them? You will never recieve a reply within the first week of your last contact, that's for sure. How much longer should I wait? Monthly rental values soared and tenant population increased as the housing market struggled. Almost all online check ordering services have a toll-free phone number to ring and an email address for you to contact, while the best services will have live chat support to answer your questions in double quick time. How do you award deciect? No matter how long I leave it nothing more happens. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; Your landlord will decide which scheme to use, but your deposit should be equally protected whichever one they choose. !Turnaround time is far too long. Reply. They abused the house and it was filthy all over! The Deposit Protection ServICE is a Government agency of United Kingdom situated in Bridgwater Road, Bristol, United Kingdom. The Deposit Protection Service (The DPS) My Deposits; The Tenancy Deposit Scheme (TDS) The only alternative is to use an existing Local Authority Bond Scheme, which most local authorities have. 1.00 /5. 1.48 /5. They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. It truly is shocking to read through account after account of how they have adversely impacted upon so many. After holding the deposit for over an year DPS was unable o share reason for deposit not being released. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. How are they still operating? I tried to contact them about the problem but clicking on their Contact Us link gives the same problem, the page never comes up. Or call our dedicated help line on 0330 303 0030. We collate all the … They ask that you mail CDs to them? How much longer should I wait? They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. I moved out in March and ended my Contract August 1st. Need to view or manage your deposits? It's 2020, who has a CD/DVD writer on their Macbook? Kevin Firth January 3, 2012. Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. Scotland and Northern Ireland operate separate schemes, but they work in the same way as detailed below. The saga continues, now I have to wait four weeks for another reply! Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. Logic used in their decision-making was woeful. Only the latest review will count in the company's TrustScore. Have been chasing my refund for few months. Write A Review (It only takes 30 seconds!) Submit review. Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. Our customer service centre operates Monday to Friday from 08:00 – 18:30. DPS doing a great job of this. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? Would be interested in people's thoughts on the deposit protection service. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. Really poor customer service. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. 410 likes. System encourages landlords to claim for everything however spurious. What we do We’ve been providing tenancy deposit protection for over ten years. Voice your opinion today and hear what 295 customers have already said. The landlord has no problem with this. 1 rating from cylex-uk.co.uk. Your online account is available 24/7. Our Take: Zions Bank offers a wide range of products and services, including checking and savings accounts, money market accounts, certificates of deposit, credit cards, loans and individual retirement accounts. I gave all the proof, and photo's too.I had requested on numerous occasions a copy of her report to take this further, and I have been ignored.DPS KNOW THAT THEY ARE IN THE WRONG!! In this scheme, we hold the tenant’s deposit throughout the period of the tenancy, and administer the repayment when they leave. The Deposit Protection Service (DPS) - A Year In Review Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. Not receiving our emails? absolutely useless their being in cahoots with the landlords & agents plus their online form doesn’t even work-upload send etc-total Absolutely useless crooks SCAM & illegal criminal frauds in rip off Britain. I am the tenant and have no dispute with the landlord. Landlords, did you know it’s a legal requirement to protect your tenants' deposits? Avoid if you can! How do you award deciect? It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. To create your account click the button at the top of … I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. We’re authorised by the government to protect deposits for tenancies in England and Wales and are the biggest provider of deposit protection in the UK. A disgusting unhelpful service! All these terms, and a few more, all refer to the same thing - a plan put in place by government to govern the way in which tenancy deposits are handled. They do not accept dropbox, google drive links etc. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. 67 ratings from allAgents. Tell us about your experience with Deposit Protection Scheme: Your name: Your email address: Reviews 100. Useful. Deposit protection: an overview for tenants If you’re a tenant and you’ve paid a deposit to your landlord or letting agent, you may be wondering what happens to it. Check reviews. 216 ratings from 3 sources. Your experience can help others make better choices. Avoid, if at all possible. Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. Should you feel that we have not met these standards and there is more we can do for you, please get in touch with us. I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. I honestly can't fathom how they are still trading and are trusted to secure people's funds. What a joke. They want to keep hold of 10% of my deposit temporarily while we sort some things out, but are happy to return 90% of the deposit immediately. The other two players, MyDeposits and Tenancy Deposit Scheme (TDS) , … I rang them (there’s no other way to reach them) and they put me on hold until they said the service was too full and to call back later and hang up. What we do We’ve been providing tenancy deposit protection for over ten years. I have wasted a total of two working days over the past fortnight trying to get the most basic of answers from this disorganised rabble. Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. absolutely useless their being in cahoots with the landlords & agents plus their online form doesn’t even work-upload send etc-total Absolutely useless crooks SCAM & illegal criminal frauds in rip off Britain. And start getting closer to your customers today dispute with the landlord Answers Q & a Deals! A photo any problems calling us please complete our online Form and hour! 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